Booking Conditions together with the General Information contained on our
website form the basis of your contract with UVA TOURS INDIA pvt LTD , 2nd
Floor, Trade Arcade, Kannur road, Calicut -673001 Kerala ,India. Please read
them carefully as they set out our respective rights and obligations. By
asking us to confirm your booking, we are entitled to assume that you have
had the opportunity to read and have read these booking conditions and agree
In these Booking Conditions, You / Client / Customer / Tour
Participant: means the person/s
in whose name and/or on whose behalf the booking is made and/or whose name is
on the Booking Form and invoice. We / Company: means UVA TOURS INDIA. Private Limited .
Infant / Child: An ‘Infant’ means a person below the age of two years, and a ‘Child’
means a person from the age of two and below the age of eleven years.
Independent Contractor: means supplier of any infrastructural facility and shall
include hotel managements, airlines, caterers, restaurants, places of
entertainment like theme parks, museums, and the like, railway, ferry,
cruise, coach or any other person or organization selected by the Company to
render services to the Tour Participant.
'Force Majeure' means an event or circumstance not within the reasonable
control, directly or indirectly, of UVA TOURS INDIA in its ability to perform
its obligations / responsibilities regarding the tour including (a) war,
hostilities invasion, act of foreign enemies; (b) rebellion, revolution,
insurrection or military or usurped power or civil war; (c) epidemic,
explosion, fire, flood, earthquake or other exceptional natural calamity and
act of God; (d) ionizing radiation or contamination by radioactivity from any
nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel,
radioactive toxic explosive, or other hazardous properties of any explosive
nuclear assembly or nuclear component of such assembly; (e) riot, commotion
or disorder; (f) any act or omission of any Government instrumentality; (g) a
Change in Legal Requirements; (h) strikes, lock outs or other industrial
disturbances; and (i) abnormal weather or sea conditions including tempest,
lightning, hurricane, typhoon, rain and temperatures.
Company’s tours are
sold subject to the following Terms and Conditions. No person including the
employee/s and the agent/s of the Company even in writing has the authority
to alter, amend, modify or waive any stipulation, representation, term or
condition set forth in this document. Also assurance of any service or
facility given by any employee/ agent of the Company, which is contrary to
what is set forth in the brochure, price grid, and invoice, shall not be
binding on the Company under any circumstance whatsoever.All tours are
subject to prevailing laws, rules of RBI/GOI.Rights of admission to the tour
Let us make your
tour memorable & enjoyable by bridging together our efforts & your
co-operation. In order to avoid any misunderstanding & to ensure the
smooth running of the tours, you are requested to read & understand the
following terms & conditions before booking.
a) Tourist intention to
participate in the tour: In
order to confirm your chosen holiday, a deposit amount advised to you by your
reservation agent (or full payment if booking within 06 weeks of departure)
must be paid at the time of booking. The payment of initial registration
amount just indicates tourist intention of participation on the tour but does
not entitle him to any of the services including travel tickets, visas, hotel
accommodations etc. until the full tour tariff payment has been received by
b) Nonpayment of full tour
tariff: If full tour
tariff is not paid in time, the Company reserves the right to cancel the
booking/registration with consequent forfeiture of deposit and the deduction
of cancellation charges.
c) Travelers in need of
special assistance: Special services
cannot be given to any specific person in a group tour.
d) Transfer of tour: A transfer from the originally booked
tour to another tour is treated as cancellation of earlier tour and a fresh
booking of another tour has to be made. All cancellation charges will apply
on tour tariff and not on discounted tour tariff for the earlier booked tour.
The tour tariff and discounts available / given for the cancelled tour are
not valid for fresh booking. Tour tariff and discounts prevailing on the date
of fresh booking of another tour will be applicable.
e) Minimum booking of
the tour : The Tour shall
proceed only if the number of tourist who have booked the tour exceed 20 and
the said booking of 20 tourists must be received by the Company atleast 30
calendar days prior to the scheduled start of the tour. If the number of
tourists booked for any tour falls below 20, then tour may operate without
company tour manager and on MAP plan accommodation with breakfast and dinner
and/or with an additional surcharge. However the Company may cancel the tour
without assigning any reason and in such an event the tourist can claim only
the amount paid by him after deducting the taxes. Cancellation of tour shall
be communicated atleast 15 calendar days prior to the date of commencement of
tour. In case of cancellation of any tour by Company actual amount paid by
the tourists shall be refunded to the tourists.
f) Health: It is presumed that the tourist who
have booked the tour have gone through the itinerary and is well aware about
the same. It is presumed that the Tourist is medically fit to undertake the
said tour. The person who is medically fit to undertake the said tours shall
join the said tour. The tourist(s) will have to make their own arrangement on
the tour for Medical Assistance. The Tour manager may not be in a position to
help the tourist. The Tour leader have to proceed as per itinerary because of
other members of the group may require his attention to follow the tour
itinerary. The Company shall not be responsible for any lack of attention on
The tour cost does
not include insurance charges. Tourists are advised and recommended to
acquire adequate Insurance Policy and Overseas Travel Insurance cover as per
requirement of the Government of the Country concerned to meet expenses
including medical, legal, hospitalization, accident etc. during the tour. It
is obligatory for the tourist to make full disclosure to the Company, of his
medical condition that may affect his ability to take up and complete fully
the tour. The Company reserves the right to call for any written
certification of his medical fitness before departure. Company is not liable
/ responsible for any reason whatsoever, for settlement of insurance claims
and it is a matter solely between the concerned insurance company and the
tourist. Insurance companies do not insure baggage
(03) Payments Policy
- Payment of Registration
amount: The registration amount paid
at the time of booking is not refundable and interest free. The
bookings will be processed by the Company only after the registration
amount is paid in full. If tourist fails to pay timely full tariff the
Company reserves the right to cancel the booking / registration. In case
of billing errors, Company reserves the right to re-invoice. The
tourist booking the tour 10 days before the tour departure (subject to
availability) has to make all the tariffs/ payments to the Company by
demand draft or cash.
- Tour Tariff: The tariff of the tour quoted is calculated as
per the rates prevailing at the time of quoting it UVA TOURS INDIA reserves
the right to change the tariff in the event of modification / alteration
/ change / variation in the said rates before the date of departure. Any
such increase in the tour tariff accordingly, must be paid in full by
the guest(s) before tour departure. Any increase in tour tariff during
the tour must be paid in full by the guest(s) during tour.
- Airlines: High season surcharge as per the rules of the
Airline concerned has to be paid by the Tourist. Any increase in
airfare, airport taxes, visa charges, fuel surcharges after the
booking/registration will have to be paid and borne by the tourist. Air
Ticket Cancellation charges plus deposit forfeit charges as are
applicable under the rules of the concerned Airline are to be paid by
tourist immediately in the event of cancellation of the tour by tourist.
- Tour tariff other than
tariff is based on departure from Cochin, India, unless specifically
mentioned. Guest(s) boarding flights at places other than Cochin have to
pay the entire airfare difference and bear and pay any other additional
expenses including airport transfers, hotel stay etc. on that account.
Passport is an official document required whenever guest(s) intend to
travel abroad and in addition the guest(s) should have visa of that
particular country which the guest(s) wants to visit. Before submission
of the passport to UVA TOURS INDIA for obtaining visa, guest(s) has to
ensure that passport validity is minimum 180 days from the arrival/
conclusion date of the tour in India and it has sufficient blank pages,
which should not be damaged/stapled/torn etc. for recording the visas of
the respective countries. All guest(s) booking tours for Europe sector
shall ensure that the year of issue on their passport shall be after
Foreign national shall ensure the Multiple or double entry VISA when the
tour commences from India and concludes in India. Such Foreign national
shall solely be responsible for any contingency in respect of the same.
Non Resident Indian (NRI) shall compulsorily hold POI (Person of Indian
origin) or OCI (Overseas citizen of India) card while travelling to
India or gap.
- Loss of passport: Tourist traveling abroad should take care of
not losing passport. Loss of passport on tour involves costs and
consequences such as filing FIR, visiting Indian Embassy, getting new
passport or landing certificate, expenses on the stay, food,
transportation etc. all of which have to be borne and paid by the tourists
only. Getting the landing certificate or the new passport is the sole
responsibility of the tourists alone. Tour Manager is not responsible or
liable or under obligation, for the loss of passport and consequences
there of. Entire consequential expenses shall be met by the tourist(s).
Any other tourist accompanying the tourist who has lost the passport
wishes to terminate the tour intermittently will also be responsible to
meet the expenses etc. No further refund will be given for the tourist
leaving the tour abruptly.
- Visa (International Tours): The Tourist interested going abroad must have a
valid Visa to visit/travel to that Country/Countries. Company generally
assists in documentation and submission of application for visa by
forwarding them to the respective consulates on the dates as pre-defined
by the concerned authority. The granting or not granting visa is the
sole prerogative of the concerned Consulate/Authorities even after
submitting all relevant documents or attending personal interview or otherwise
and company is not all responsible for grant of or not grant of visa for
whatever reasons and for errors in the date of visa granted or scanned
photographs by the concerned authorities. Embassy or Consulate never
gives any reason for not granting visa. The Company therefore shall not
provide any reason why a person is not granted a visa. The Company also
can not give any reason why a particular person was granted a visa as
the same is at the discretion of consulate of respective countries. All
costs and charges in respect of the said application for the visa as
intimated by Company shall be borne by the tourists only. If the tourist
cancels a tour due to not granting of visa and /or for any other reasons
whatsoever, the cancellation charges shall be paid by the tourist and
any fine, penalties or any such payments arising due to not meeting with
the requirements of any airport or government authorities including
Passport or Visa documents, are to be paid by the Tourist.
The process required for facilitation of Visa, depends on various
factors irrespective of submission of Visa documents by the tourist to
the company, whereby company reserves the sole right to commence the
facilitation of visa process . Since there are timelines of VISA's of
various consulates, no guarantee of VISA can be given.
On arrival Visa procedure may change at any time by Immigration
Embassy or Consulate may ask for Original documents/Personal
visit/interview for bio-metric or clarification at any time.
All kinds of Visa's should be checked by the guest(s) for its validity,
correct photographs, signature of the authorized person etc.
- Tourists Responsibility
: It shall be sole
responsibility of the tourist to hold required valid travel documents
and statutory clearances, including passports, visas, confirmed travel
tickets, insurance including medical insurance certificates, any other
document used to confirm the services of tour including an arrangement
with independent contractor and other statutory certificates, to enable
him/her to undertake tour. All travel documents are non-transferable and
must be issued in the name of the passport/photo identity holder,
otherwise if the booking may be cancelled
- Photo identification : All tourists travelling by air for Indian /
domestic sectors are advised to carry the photo identification in the
form of driving license, election ID card, Pan card and for students
their school / college ID card. At certain sightseeing places, the
Identification proof is required for which company has no control and is
mandatory. The identification documents must be produced by the tourists
as per the rules and regulations prescribed at different locations.
Force Majeure Situations:
In case of force majeure conditions, UVATOURS INDIA reserves the right to
change / modify / vary / alter the tour itinerary and/ or tour tariff
accordingly. Such changes etc. shall be intimated to guest(s), prior to the
start of the tour or on tour as the case may be. Additional charges, if any,
due to such changes etc. over and above the tour tariff have to be paid by
the guest(s) before or on tour itself as the case may be.
If any guest(s) wishes to deviate from the tour itinerary, UVA TOURS INDIA shall
permit such deviations at its discretion. For such deviation, the guest(s)
has to pay full cost thereof in addition to the tour tariff before the tour
iii) Guest(s) joining and/or leaving the tour at places other
than indicated in the tour:
a) Guest(s) joining and/or leaving the
tour shall observe following alerts and shall ensure about the signing and
collection of the entire policy paper from UVA TOURS INDIA at the time of
i)Joining/Leaving tour price excludes: Airfare(Main ticket), Visas, Insurance
and airport transfers
ii)Tour program does not have any internal tickets.
iii) Insurance is mandatory for Europe, Egypt, South Africa, China, America,
Australia ,Jordan Israel tours and Dubai, advisable on all world tours.
numbers/mobile numbers, email id, emergency contact, flight details must be
given by guest(s)..
vi) Tour routing/date may change and in such case no compensation shall be
made for the consequences
b) If such guest(s) are reaching before
the scheduled arrival time of the tour at the respective airport then they
should be present in time at the respective airport arrival hall of the
terminal where the concerned tour group is landing.
c) If guest(s) are reaching after the
scheduled arrival time of the concerned tour the guest(s) should join the
tour group directly at the hotel/1st destination/sight seeing place, etc. as
the case may be on their own and at their own costs and risks.
Company generally arranges air-conditioned/air-cooled, Non-AC coaches, mini
coaches, jeeps or taxies of various seating capacities depending the type of
the tour, itinerary and number of tourist, etc.
There is a strict "no smoking", "no alcohol" and "no
eating" policy in the travel mode. Company advises the guest(s) to carry
the valuable items with them when they leave the travel mode. All baggage and
personal effects are at all times and in all circumstances the responsibility
of the guest(s). UVA TOURS INDIA shall not be in any manner responsible or
liable in case of loss of any items of the guest(s). Any damages caused by
the guest(s) to the bus/coach and or any other travel mode during the tour
shall be reimbursed by the guest(s) to the concerned independent contractor
and Company shall not be liable for the same.
Company takes care
to select hotels and book the same on behalf of tourists at convenient
locations subject to availability. Hotel accommodation is generally provided
on Twin sharing basis in standard rooms and the third bed is often a
roll-away mattress put in a twin bedded room. Most of the rooms have a
private bath or shower. Air-conditioning, central heating and other
facilities are provided by the hotels depending upon various factors
including weather / climatic conditions, local systems, tour type, etc
Occupancy : Single tourist
provided with single occupancy / single bedded room have to pay single
occupancy charges for the full tour. Size of single room is comparatively
smaller than twin sharing room and may be on different floor than group’s
in and checkout time: Tourist
has to abide by the check-in and check-out time of the respective hotels. For
Indian tours, generally the check-in time is 12 noon and check-out time is 10
am. For World tours, generally the check-in time is 3 p.m. and check-out time
is at 12 noon. If tourist wants any change therein, tourist should manage the
same at his own cost with hotel authorities on payment of additional charges,
facilities : Additional
facilities including Laundry, telephone, mini bar, alcohol, beverages, food,
optional excursions, excess baggage fees, shopping, paid toilet if availed by
the tourist, have to be paid by the tourist only before leaving the hotel,
ship/cruise or restaurant etc. as the case may be.
Meals: There is mostly a
pre set menu for meals depending on the tour program. Packed meals are served
at some places. Company mostly serves Vegetarian food along with few Non -
Two single guest can decide to share a hotel room, and/or accommodate a third
guest booked on the same tour on triple sharing basis. Any misunderstandings
or incidence like missing items or difference of opinion between each other
shall have to be settled between room partners themselves. Company is not responsible
for any loss or mishap. If for any reason, concerned partner cancels or
alters the booking of the tour, then the other guest / partner has to bear
entire room charges including that of the partner who has cancelled the tour.
No adjustment shall be made from the monies contributed by guest / partner
who had cancelled the tour. Shared rooms have no smoking policy.
UVATOURS INDIA shall endeavour to select the best quality restaurants for
en-route lunch halts in terms of food, sanitation facilities, hygiene,
service but shall not have direct control over their maintenance. Guest(s)
shall take note that the Restaurant Manager allots the table for the group
that shall depend upon the group size and infrastructure of the restaurant.
There is mostly a pre set menu for meals depending on the tour program.
Packed meals are served at some places. Company mostly serves Vegetarian food
along with few Non - Veg items. UVA TOURS INDIA do not differentiate amongst
the guest(s) by providing a special meal or special diet. No Complaints /
Claims for refund in respect of the meals shall be entertained and UVA TOURS
INDIA reserves the right to change the menu and arrangements of the meals
without assigning any reasons therefore.
(10)Tour Managers on Tour:
Managers/assistants/escorts are assisting to the tourists throughout the
tour, they are not responsible for tourists baggage or any kind of personal
belongings. On the entire tour the tourist have to be responsible and carry
the baggage on their own. The instructions and information of the tour, are
to be followed in the group tours and tour manager is not responsible for any
instructions overruled by the tourists and its consequences.
responsible for their own baggage. The baggage at the airport, during any air
travel, in coaches , in any train journey, at immigration points etc,
tourists have to verify and be responsible for the same. The porterage or the tips for services rendered to carry tourists baggage to the
rooms is guests responsibility and have to be paid directly to the service
provider. The "porter"
or any helper arranged by the tourists at any train stations, airports, at
immigration points or any other place is the sole responsibility of the tourists
and have to pay tip directly to them.
(12) Cancellation Charges:
If the tourist decides to cancel the tour for any reason whatsoever he shall
make an application in writing to that effect within specified time limit
hereunder along with the original receipt issued by the Company. Such
cancellation will attract the cancellation charges stated hereunder.
Cancellation charges for any mode of transport ticket are applicable as per
the rules of the concerned authority. Any refund payable will be refunded to
the tourist after receipt of the refund from respective authorities after
deducting the processing charges.
Number of days
prior to departure written
cancellation applications received by the company
Amount you must
pay Cancellation charges %on total tour price
Before 61 days
10% of Total Tour
Between 46-61 days
20% of Total Tour
Between 36-45 days
30% of Total Tour
Between 20-35 days
40% of Total Tour
Between 10-19 days
60% of Total Tour
Between 05-09 days
80% of Total Tour
Less than 05 days
or No show
100% of Total Tour
charges will apply on the Tour Price (INR + Forex) excluding the
discount and air fare.
Note : Minimum
cancellation charges are 10% of total tour cost.
(i) Refunds if any, for variation/modification/amendments/alteration
and/or cancellations etc. of any tour shall be paid directly to the guest by
'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange on
the date of the cheque, as per Reserve Bank of India Rules and Regulations,
irrespective of whether the tour payments in part or whole were made in
(ii) No refund shall be payable:
a) for any missed / unused services of the tour including the meals due
to whatsoever reason.
b) Where full deposit is required to be paid in advance to the concerned
authorities to enable Company to confirm the reservation.
c) If services of the tour are modified, varied, amended, cancelled or
d) If any guest decides and/or is required to cancel the tour due to any
changes made in the rules by the concerned Government.
e) Where Airfares are contracted in bulk for Airport to Airport.
f) If the tour is indefinitely postponed due to natural calamity, riots,
political calamities or any other unforeseen calamities
g)Refund is not applicable for Indian / domestic sectors and on certain
conditions which include that such air tickets are non refundable and date
change is not allowed.
h) UVA TOURS INDIA is not liable
to pay any amount in case the VISA is not received by the guest and/or
Company within time. UVA TOURS INDIA has to depend on various agents to do
the processing work. In case a person misses out the tour because of
curtailed itinerary, he cannot claim any amount from UVA TOURS INDIA . Since,
grant/non-grant of VISA and also communication of information in respect of
grant/non-grant of VISA is beyond the control of UVA TOURS INDIA , the guest
should be mentally prepared for any mental/physical dismay as a result of
non-grant of VISA and/or delayed communication which may be just before
departure of the tour or on the tour itself
(14) UVA TOURS INDIA reserves the right to:
a)Give admission to
any person for any tour or FIT package or for currency exchange,
b) Cancel the
booking / registration of any of the tourist after acceptance of the payment
therefore but prior to commencement of the tour, without assigning any
reason. In such event the Company shall refund the payment received from the
tourist for the tour but without payment of any interest thereon,
c) Terminate the
booking / registration during tour if the tourist is not following the group
decorum of the tour or misbehaves or without assigning any reason whatsoever.
In such an event, no refund or compensation will be paid to the tourist and
he will have to bear and pay the expenses for his return travel,
d) Amend, alter,
vary or withdraw any tour including its services, flight route etc.
advertised and or published without assigning any reason whatsoever,
e )Amend, alter,
vary or withdraw the discounts/benefits or the priority booking of bus seats
given, if the minimum registration amount is not paid at the time of booking
or if any cheque drawn in favor of the Company is dishonored, and or without
assigning any reasons whatsoever.
f) To vary, add,
amplify or waive any stipulation, representation, term or condition set forth
in this Brochure.
(15)Liability & Responsibility of the Company :
(1) The liability of
the Company is restricted only to the making reservation in accordance with
the tourist’s requirements and no further. Company is not liable for any loss
of person or property caused or damaged or suffered by the tourist on account
of deficiency in services by any independent contractor. Any gesture of
courtesy extended by the Company to the tourist to minimize such loss or
damage will not constitute an admission of such liability or a waiver. The
Company shall in no circumstances whatsoever be liable to the tourist or any
other person for any loss or expenses incurred due to:
(a) theft or any other reason whatsoever during the tour and the entire
responsibility of taking care of their valuables shall be that of the
(b) train/flight delays, on account of any reason whatsoever
rescheduling/cancellation of train / flights / inter-connection meals not
(c) any overstay expenses on account of any delay or changes in air, bus,
ship, train or cancellation of special bogie on account of Force Majeure
including weather conditions, strike, war, quarantine, or any other reason
(d) any Sightseeing missed and/or the program being curtailed after
commencement of the tour and/or before the due period on account of Force
Majeure including any unavoidable circumstances and any reason beyond company
control including political, natural calamity, monument under renovation, VIP
movement and security, heavy rush at sightseeing places, road traffic
(e) any tour, holiday, excursion facility exceeding the total amount paid or
agreed to be paid by the tourists for the tour, including any consequential
loss or additional expense whatsoever if the tourists is not allowed to board
the train/flight to on account certain reasons beyond the control of the
(f) any loss of baggage by independent contractor or their agents, hotel
staff, bus/coach or during tour including damage or loss caused to the
tourist due to Force Majeure, negligence or technical fault or any other
reason whatsoever on account of any change, amendment or cancellation in
their schedule by Airline/Railway Authority.
(g) Allocation of seats, and food service in the aircraft.
(i) Any personal injury, sickness, accident, loss, delay, discomfort,
consequential loss and/or damage or any damage to baggage or personal effects
(h) Death of the tourist while on tour and all applicable rules and
procedures of law are to be followed strictly and all the procedures
pertaining to the death will have to be tackled and handled by the tourist or
their relatives themselves at their own cost and consequences.
(i) any injury, loss, personal harm, death or damage caused to any person or
property by the act or default of the management / employees / agents of any
(j) any damages, additional expenses or any consequential losses suffered by
the tourists due to Cancellation, Amendment and or alteration of any of the
services of the tour mentioned in the itinerary / Brochure by the Company
after the registration / booking by the tourist.
Each of these conditions shall be severable from other if any provision
declared invalid, illegal or unenforceable, then remaining provisions
nevertheless have full force & effect.
- Complaints or grievances : If the tourist has any claim, grievance and /
or complaint in respect of services provided by any of the independent
contractors, the tourist shall immediately notify the same to the
independent contractor in writing, and a copy thereof is handed over to
the tour escort / leader / Manager / Assistant and /or Company not later
than 7 days thereof to enable the Company to take up the matter with the
concerned independent contractor.
- Government rules for NRI (Non
Resident Indian) Guest:
All guest(s) staying abroad including NRIs or foreigners should abide by
all the laws, rules, regulations of Government of India and/ or the
country concerned while undertaking the tour.
- Photographs or Video
Clips: Company reserves the right to
use Photographs / Video Clips of the tourist taken on tour and/ or given
by tourist, for promotion of the Company's Business without obtaining
prior permission of the concerned tourist.
- Reference Call: Company reserves the right to refer the guest, on
request, to prospective guest for promotion of UVA tours India business.
Further Company is authorized to send transactional as well as
promotional SMS/e-mail/phone calls.
- Valuables : The Company advises tourists not to carry valuable
items to the extent possible with them on tour and invariably carry such
items, if any, with them while leaving the hotel for whatever reasons
and not to keep any valuables, money or important travel documents etc.
in suitcase. Better keep them in safe deposit lockers. In case of any
loss suffered by the tourist the Company is not liable or responsible
for the same.
- Shopping: Shopping is one of the important activities of any
tour and an experience in itself. All guest(s) are hereby made aware
that UVA Tours India neither recommends nor promote any specific shop or
vendor for shopping purpose. We understand that the guest(s) are wise
enough to decide themselves what to buy and where to buy. It is a sole
discretion of the Guest. Hence, UVA TOURS INDIA do not take any responsibility or
liability in case of any cheating or misguiding by the shop owner.
- External guest(s) not allowed: External guest(s) are not to be invited on tour by
any guest and they are not allowed to use any of the services of the
- Paid Toilets: At some places/destinations/country, there are paid
toilet halts, which guest(s) have to take care on their own
Jurisdiction:All disputes pertaining to the tour and any claim arising
there under shall be subject to the Court of competent jurisdiction at Calicut